Customer Service

This is an exciting opportunity for a professional to join the Technology & Telecoms sector as a Customer Service representative in Milton Keynes. The role requires a proactive individual to deliver exceptional service and support to clients, ensuring their needs are met effectively.

Client Details

Our client is a medium-sized organisation within the Technology & Telecoms industry. They are committed to providing innovative solutions to their customers and are known for their focus on quality and customer satisfaction.

Description

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products and services within the Technology & Telecoms sector.
• Resolve customer issues efficiently and in a professional manner.
• Log and manage customer interactions and maintain accurate records.
• Collaborate with internal teams to address and solve customer concerns.
• Identify and escalate complex issues to the appropriate department.
• Contribute to improving customer service processes and procedures.
• Maintain a positive and professional demeanour when interacting with customers.

Profile

A successful Customer Service representative should have:

• Experience in a customer-facing role, preferably within the Technology & Telecoms industry.
• Strong communication and interpersonal skills.
• Ability to manage and resolve customer queries effectively.
• Proficiency in using customer service software and tools.
• Attention to detail and excellent organisational skills.
• A proactive approach to problem-solving and customer satisfaction.
• Knowledge of the Milton Keynes area is advantageous.

Job Offer

• A competitive salary £28,000
• A permanent role within the Technology & Telecoms industry.
• Opportunity to work in a medium-sized organisation with a focus on innovation.
• Potential for career development and growth.
• Workplace located in Milton Keynes.

If you are an enthusiastic and customer-focused professional, apply now to join this rewarding role in the Technology & Telecoms sector!of