IT Support - 3rd Line (Temp)
This is an excellent opportunity for a skilled IT Support - 3rd Line professional to join a not-for-profit organisation on a temporary basis. The role is based in Edinburgh and involves delivering high-level technical support within the technology department.
Client Details
This not-for-profit organisation is dedicated to making a positive impact within its field. Operating as a medium-sized entity, it supports its goals through a well-established technology department and a commitment to excellence.
Description
- Provide 3rd line IT support to ensure optimal performance of systems and services.
- Diagnose and resolve complex technical issues in a timely manner.
- Collaborate with the wider technology team to implement system upgrades and improvements.
- Monitor system performance and address any potential issues proactively.
- Maintain accurate documentation of system configurations and changes.
- Support the integration of new technologies and tools into existing systems.
- Ensure compliance with organisational IT policies and procedures.
- Provide guidance and support to junior team members as needed.
Profile
A successful IT Support - 3rd Line should have:
- Extensive experience in a 3rd line IT support role within the technology sector.
- Strong technical knowledge of system infrastructure and network architecture.
- Proficiency in troubleshooting and resolving complex technical issues.
- Ability to work effectively in a temporary capacity within a not-for-profit environment.
- Excellent communication skills to liaise with team members and stakeholders.
- A proactive approach to identifying and addressing potential IT challenges.
Job Offer
- A temporary contract offering flexibility and the chance to gain valuable experience.
- The opportunity to work within a respected not-for-profit organisation in Edinburgh.
- A supportive and collaborative technology team environment.
If you are an experienced IT Support - 3rd Line professional looking for a temporary opportunity in the not-for-profit sector, we encourage you to apply today!