Operations Manager

An established welfare charity is seeking an Operations Manager to oversee and enhance its core operational functions including HR, governance, IT, finance, and internal systems. You'll work closely with senior leadership to ensure the organisation runs smoothly, compliantly, and is equipped for future growth.

Client Details

A London-based charity focused on tackling welfare issues through advice, advocacy, and systemic change. The organisation is inclusive, collaborative, and committed to equity and social justice.

Description

• Lead strategic and day-to-day operations across HR, governance, IT, finance, and internal systems.
• Improve infrastructure and organisational resilience.
• Manage external service providers (HR, IT, finance).
• Oversee office and facilities management, including health & safety.
• Coordinate recruitment, onboarding, and staff wellbeing.
• Support governance: board meetings, compliance, policy reviews.
• Administer finance processes: payroll, expenses, reporting, audit prep.
• Ensure robust IT systems and data protection practices.
• Contribute to strategic planning and risk management.
• Potential future line management of an Operations Assistant.

Profile

A successful Operations Manager should have:

• 5+ years' experience in operational leadership or infrastructure roles.
• Proven track record across HR, governance, IT, finance, and office management.
• Strong understanding of GDPR and charity compliance.
• Skilled in managing external providers and improving systems.
• Excellent communication, organisation, and problem-solving skills.
• Comfortable in a small charity environment; flexible and hands-on.
• Committed to anti-poverty work and inclusive practices.

Job Offer

• Salary: £42,000 - £45,000 with guaranteed annual increases.
• Location: London (hybrid working).
• Benefits: generous annual leave, matched pension (up to 5%), enhanced sick and parental leave, income protection, life insurance.
• A chance to make a real impact behind the scenes in a values-led organisation.

If you are an experienced Operations Manager looking for an exciting challenge in facilities management, we encourage you to apply today!