Retentions Agent
As a Retentions Agent in the Technology & Telecoms industry, you will play a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention.
Client Details
The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts.
Description
- Engage with customers to understand their needs and deliver personalised retention strategies.
- Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
- Work collaboratively with the sales and support teams to ensure seamless service delivery.
- Maintain accurate records of customer interactions and feedback within the CRM system.
- Provide detailed information about available products and services to enhance customer retention.
- Meet or exceed individual and team retention targets.
- Identify opportunities for upselling or cross-selling additional services.
- Stay updated on industry trends and company offerings to provide informed advice to customers.
Profile
A successful Retentions Agent should have:
- Previous experience in a customer-facing or sales-related role.
- Excellent verbal and written communication skills.
- A customer-focused mindset with the ability to build rapport quickly.
- Strong problem-solving skills and a proactive approach to addressing customer issues.
- Familiarity with CRM systems and basic computer skills.
- An ability to work well in a fast-paced environment and meet targets.
Job Offer
- 6 month FTC with possibility of going perm.
- Comprehensive training and support to excel in your role.
- Parking on-site & close to main public transport links.
- A collaborative and supportive team environment.
- Company
- Michael Page Business Support
- Location
- Salford, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Salary
- £26,400 per annum
- Posted
- Company
- Michael Page Business Support
- Location
- Salford, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Salary
- £26,400 per annum
- Posted