Technical Customer Service Executive

The Technical Customer Service Executive will play a key role in providing exceptional customer support within the industrial and manufacturing sector. Based in Camberley, this role requires technical understanding and a proactive approach to resolving customer queries effectively.

Client Details

Technical Customer Service Executive, Camberley: This position is with a well-established organisation in the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service.

Description

Technical Customer Service Executive, Camberley:

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach.
• Resolve technical issues for a range users
• Provide technical support and guidance on product usage and troubleshooting.
• Collaborate with internal departments to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and document solutions provided.
• Identify opportunities for process improvement and share feedback with the team.
• Assist with order processing and tracking, ensuring timely delivery for customers.
• Stay updated on product knowledge to offer accurate and reliable information to customers.
• Support the development of customer service best practices within the team.

Profile

Technical Customer Service Executive, Camberley:

A successful Technical Customer Service Executive should have:

• A background in IT / Technology customer service,
• Excellent IT and systems skills
• Strong technical aptitude and the ability to learn product details quickly.
• Excellent communication and interpersonal skills for effective customer interaction.
• Proven problem-solving capabilities and a customer-focused mindset.
• Proficiency in using CRM systems and Microsoft Office tools.
• A proactive and organised approach to managing workload and priorities.

Job Offer

• A competitive salary in the range of £33,000 to £35,000 per annum.
• Permanent position with stability and growth opportunities.
• Convenient location in Camberley with access to local amenities.
• Supportive company culture with a focus on teamwork and professional development.
• Opportunities to expand technical knowledge within the industrial and manufacturing sector.

If this sounds like the next step in your career, we encourage you to apply today and join a company dedicated to excellence in customer service.