Client Services Account Manager

Our client, a growing digital agency in Leeds, is looking for a CS Account Manager to oversee client relationships across website development and digital marketing projects, driving growth and ensuring high-quality delivery. The role involves managing multiple accounts, drafting proposals, tracking KPIs, and collaborating with internal teams in a hybrid working environment.

Client Details

Our client is a creative, award-winning digital agency based in Leeds, specialising in website development, e-commerce, and full-service digital marketing. They work with a mix of start-ups, SMEs, and major brands to deliver measurable growth, conversions, and ROI, and pride themselves on a collaborative, innovative, and process-driven culture.

Description

• Manage client accounts across website development and digital marketing projects
• Build and maintain strong client relationships, acting as the main point of contact
• Draft proposals, quotations, and manage project scopes
• Ensure proactive service delivery and client satisfaction
• Track KPIs, contribute to management information, and support business efficiency
• Collaborate with internal teams to deliver high-quality work on time
• Influence continual improvement of agency processes and workflows

Profile

The successful applicant will be an experienced, client-focused Account Manager who thrives managing multiple digital marketing and web development projects. They will be proactive, organised, and able to build strong relationships, grow client budgets, and ensure high-quality delivery while collaborating effectively with internal teams.

Job Offer

• Salary: Up to £35k depending on experience + uncapped commission
• Hybrid working: 3 days per week in the Leeds office
• Holidays: 25 days + bank holidays, plus your birthday off
• Benefits: Healthcare scheme, company pension contribution, flexible working hours, free parking
• Culture & perks: Team socials, away days, ongoing training, and clear career progression opportunities
• Work with a creative, award-winning digital agency on diverse client projects spanning e-commerce, web development, and full-service digital marketing