Senior Product Manager - Retention/Subscriptions - Ecommerce

We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business.

This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain points, defining experimentation strategy, launching lifecycle initiatives, and driving measurable impact.

Client Details

A global Ecommerce Subscriptions business

Description

• Own retention and LTV strategy for the subscription customer journey
• Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
• Identify churn signals and develop proactive product interventions before cancellation intent is locked in
• Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
• Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
• Work with Design to shape UX flows, in-product messaging, and retention experiences
• Translate insights into product requirements, prioritisation decisions, and roadmap execution
• Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
• Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience
• Communicate experiment results, learnings, trade-offs, and next bets to leadership

Profile

• Extensive experience in Product Management, including ownership of retention, growth, or lifecycle initiatives
• Experience working in a Subscriptions business is essential for this role
• Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses
• Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making
• Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation
• Experience with product analytics and experimentation platforms
• Strong product judgment, prioritisation skills, and ability to operate in ambiguity
• Ability to influence and lead cross-functional teams in fast-paced environments
• Commercial awareness including understanding of margin, COGS, and operational trade-offs
• Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development

Job Offer

£80k - c£85k

10% Bonus and Bens

Fully remote role that can be based in the UK or Europe

(This is a full time role, but will be paid as a contractor via limited company)