Technical Account Manager

This is an exciting opportunity for a Technical Account Manager to work within the technology and telecoms industry in Birmingham, supporting clients with technical solutions while fostering strong relationships. The role requires a proactive individual who can bridge the gap between technical teams and customers to deliver excellent service.

Client Details

This organisation is a well-established company within the technology and telecoms sector, known for its commitment to innovation and customer satisfaction. As a mid-sized business, it offers a collaborative environment where employees can make a tangible impact.

Description

• Act as the primary technical point of contact for assigned clients, ensuring their needs are met efficiently.
• Collaborate with sales and technical teams to deliver tailored solutions for customers.
• Provide technical guidance and support during the onboarding process for new clients.
• Regularly review customer systems to identify potential improvements or upgrades.
• Resolve technical issues promptly, ensuring minimal disruption to the client's operations.
• Prepare and deliver technical presentations and reports to both internal and external stakeholders.
• Maintain a strong understanding of the company's product and service offerings to ensure accurate client advice.
• Build and nurture long-term relationships with key clients to drive customer satisfaction and retention.

Profile

A successful Technical Account Manager should have:

• A background in a technical or sales role within for an MSP or VAR and strong understanding of IaaS, SaaS, BaaS alongside MS Azure
• Proven ability to manage multiple client accounts and deliver high levels of customer service.
• Excellent problem-solving skills and a proactive approach to resolving technical challenges.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience working collaboratively with cross-functional teams.

Job Offer

• A competitive salary of £40000-£45000, plus performance-based bonus.
• Opportunities for career progression within the technology and telecoms industry.
• Generous holiday allowance to support work-life balance.
• A permanent role based in Birmingham, with a supportive and collaborative work environment.

If you are looking for a challenging yet rewarding opportunity as a Technical Account Manager, we encourage you to apply today.