Business Analyst

This is a dual-function Business Analyst role that combines process improvement and project delivery with daily operational and customer support. The position is central to optimising workflows and ensuring smooth internal operations while supporting digital banking services.

Client Details

The client is a City of London-based financial institution with a focus on retail and digital banking services, serving both internal stakeholders and external customers. They maintain a high standard of professionalism and compliance, with multilingual service capabilities and a commitment to efficiency, customer care, and innovation.

Description

The duties of the Business Analyst include:

• Analysing business processes, gathering requirements, and supporting project implementation.

• Handling internal and external inquiries, managing hotline calls, and delivering daily operational support.

• Assisting with testing, documentation, and training to support system or procedural changes.

• Promoting workflow efficiency, ensuring policy compliance, and supporting risk management initiatives.

Profile

A successful Business Analyst should have:

• A strong background in business analysis within the financial services industry.
• Proven ability to interpret and document complex business requirements.
• Experience working within banking and financial services teams or environments.
• Knowledge of project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Adeptness in problem-solving and analytical thinking.
• Familiarity with industry regulations and compliance standards.

Job Offer

The successful Business Analyst candidate will gain hands-on experience in both strategic project work and day-to-day operations, with opportunities to develop expertise in digital banking, data analysis, and customer service. This is a role that supports professional growth in a structured and collaborative environment.