Customer Support Supervisor

Seeking a proactive and empathetic Customer Support Supervisor to lead a small team in delivering exceptional customer service. This role is ideal for someone who thrives in a people-first environment, balancing operational efficiency with a compassionate approach to customer engagement.

Client Details

This opportunity is with a fast-growing medium-sized company in the Technology sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations.

Description

Key responsibilities of the Customer Support Supervisor include:

• Lead and support a small team of advisors, fostering a positive and collaborative working environment.
• Oversee day-to-day operations of the customer support function, ensuring customer interactions are handled professionally.
• Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels.
• Monitor team performance, provide coaching and feedback, and support professional development.
• Handle escalated customer cases with sensitivity and problem-solving expertise.
• Collaborate with other departments to streamline processes and improve service delivery.
• Use data and reporting tools to track performance metrics and identify areas for improvement.
• Ensure compliance with relevant regulations and internal policies.

Profile

The successful Customer Support Supervisor will have:

• Proven experience in a customer service or collections environment, ideally with team leadership responsibilities.
• Strong interpersonal and communication skills, with a focus on empathy and conflict resolution.
• Ability to lead and motivate a team in a fast-paced, target-driven environment.
• Comfortable using CRM systems.
• Excellent problem-solving and decision-making abilities.

Job Offer

Benefits include:

• A competitive salary
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite