Support Analyst

This Support Analyst role involves maintaining and running multiple exchange platforms, providing first-line support, and ensuring the smooth operation of trading systems. The position requires a mix of technical troubleshooting, client communication, and collaboration with other departments.

Client Details

The client is a cutting-edge financial technology company operating in the UK and EU, known for its innovative approach to trading, including subscription pricing models and advanced exchange infrastructure. The firm is a challenger in financial services markets, offering both primary listings and secondary trading of equities, as well as licensing proprietary technology globally.

Description

The responsibilities of the Support Analyst include:

• Day-to-day maintenance and operation of exchange platforms.
• First-line support, including handling phone calls and help desk queries, and escalating issues when necessary.
• Troubleshooting, issue diagnosis, and internal escalation.
• Managing security reference data for all platforms.
• Collaborating with departments such as Compliance, Infrastructure, and Sales to monitor live operations.
• Raising and deploying changes to support platform operations and compiling reports on any outages.

Profile

The successful Support Analyst candidate will have a degree-level qualification (likely in mathematics or computer science) or equivalent experience, strong technical skills including proficiency in SQL, Unix/Linux, and scripting languages, and experience in the UK and EU equity markets. They should be an effective communicator, self-motivated, and capable of working both independently and as part of a team. Prior experience with FIX Protocol is desired, along with the ability to explain technical concepts to a non-technical audience.

Job Offer

The successful Support Analyst candidate will receive a competitive salary, generous annual leave, and access to a range of benefits including private medical insurance, a company pension, and a share incentive plan. Additionally, the role offers flexible working hours and the opportunity to work in a supportive, collaborative environment based in the City of London.