CRM Business Analyst

This role helps deliver and improve a global Salesforce CRM to support the admissions journey. You'll gather requirements, support new features, and help teams use the system effectively.

Client Details

A leading global education provider dedicated to improving the student and family experience.

Description

• Gather and document CRM requirements across regions and schools.
• Support the CRM roadmap by prioritising and refining backlog items.
• Write clear user stories for new features and enhancements.
• Assist in planning and executing CRM releases and school rollouts.
• Support testing by creating business scenarios and validating solutions.
• Maintain up-to-date process maps, documentation, and release notes.
• Work with cross-functional teams to improve CRM adoption and community engagement.
• Collaborate with support teams to turn user issues into actionable system improvements.

Profile

• Strong experience in business analysis within a CRM environment.
• Skilled in gathering requirements and writing clear, actionable user stories.
• Confident working with Salesforce and agile tools like Jira.
• Excellent communicator who collaborates well across teams and regionsDetail-oriented, proactive, and eager to learn and improve processes.

Job Offer

• Competitive salary range of £55,000 to £58,000 per annum.
• Permanent position based in London.