CRM and Lifecycle Marketing Lead

Leads the European rollout of Marketing Cloud CRM to deliver personalised, compliant customer journeys that boost conversion, retention, and ROI through data-driven and lifecycle marketing strategies.

Client Details

A global leader in mobility and engineering, the company is recognised for its innovation, reliability, and commitment to shaping a more sustainable future through advanced technology and customer-focused solutions.

Description

• Lead the European rollout of Marketing Cloud CRM, replacing legacy systems and enabling cross-market campaign orchestration.
• Design a shared CRM framework with core journeys for consistency and campaign-level flexibility for local relevance.
• Drive sales impact through CRM improving conversion, retention, and ROI across divisions and lifecycle stages.
• Work with CDP and architecture teams to define CRM data needs and ensure technical enablement and readiness.
• Own consent strategy collaborating with Legal, Risk, and Data Privacy to ensure GDPR compliance and drive best-in-class consent capture across the ecosystem.
• Align CRM journey logic with divisional lifecycle and product needs, while maintaining a consistent structural framework.
• Manage the role that is responsible for ensuring joined-up planning and delivery across pre-sale and post-sale journeys.
• Own business case development, success metrics, and performance tracking across markets.

Profile

About You:

• Experienced in CRM, marketing automation, or lifecycle campaign management, ideally across European or multi-market environments.
• Proven track record in implementing Salesforce Marketing Cloud (or equivalent) at scale and from the ground up.
• Skilled in data-led campaign design and supporting the development of marketing architecture.
• Demonstrated ability to drive commercial results improving conversion, retention, and marketing efficiency.
• Strong understanding of GDPR and consent management across Europe, with experience collaborating with Legal, Risk, and Data Privacy teams.
• A strategic thinker who's also hands-on and able to design frameworks, guide adoption, and lead change.
• Excellent communicator and influencer, comfortable working with cross-functional teams across Divisions, IT, Legal, Data, and Commercial areas.
• (Desirable) Understanding of high-consideration customer journeys and experience in building new functions or capabilities within complex organisations.

Job Offer

• Basic salary ranging from £74,000 to £80,000
• Pension Contribution
• Car Scheme / Car Allowance
• 25 Days Annual Leave
• Yearly profit bonus