Global CRM Executive

You will support the delivery of customer-focused CRM communications while maintaining accurate, high-quality data and optimising CRM processes across the business. This hands-on role involves managing CRM campaigns, enhancing digital workflows, and collaborating closely with teams to improve overall customer experience.

Client Details

Our client is a well-established, innovation-led manufacturer with a strong global presence, known for delivering high-quality products and solutions across multiple specialist markets.

Description

CRM Marketing

• Build, test, and deploy CRM email campaigns in HubSpot and Klaviyo, ensuring best practice in design, deliverability, segmentation, and personalisation
• Monitor campaign performance and engagement, using insights to inform future optimisation
• Support ongoing improvements to customer journeys, workflows, and automation within HubSpot

CRM Data Management

• Partner with sales and marketing to maintain accurate, consistent, and high-quality CRM data
• Support ongoing data hygiene efforts including segmentation, duplication, and contact management
• Act as a key guardian of CRM data quality across marketing and customer service workflows

Cross Team Collaboration

• Work closely with the Customer Service team to embed and maintain the new HubSpot-based service process
• Serve as a CRM point of contact, ensuring tools and communication flows support front-line activity
• Help ensure smooth, efficient handling of customer enquiries through CRM
• Build strong working relationships across marketing, customer service, and wider teams

Social Media Support

• Support social media customer response activity, ensuring comments and enquiries receive timely, appropriate replies
• Work with the Social Media Lead on escalation processes, tone of voice, and response consistency
• Assist with logging and tracking customer interactions received via social channels

Other

• Feed insights, challenges, and business needs into CRM planning and strategy
• Support broader marketing activity where required and particularly during peak periods or key campaigns

Profile

Essential

• Experience working with HubSpot or similar CRM platforms
• Solid understanding of CRM and email marketing best practices
• High level of accuracy and attention to detail, especially regarding data quality
• Strong communication and stakeholder management skills

Desirable

• Experience supporting customer service teams or processes
• Exposure to social media community management or customer response activity
• Involvement in broader marketing campaigns or cross-team initiatives

Job Offer

• Salary: £40,000 - £45,000, depending on experience
• Retirement support: Employer pension contribution
• Remote working: Must be based within 2 hours of Hampshire, UK
• Annual leave: 25 days of annual leave, plus all bank holidays