Account Manager - cloud services - Travel & Hospitality

I am looking for a Senior Strategic Account Manager to lead key client engagements within the Travel Practice. In this role, you will be responsible for developing strategic account plans, managing client relationships, and ensuring successful delivery of large-scale IT initiatives.

Client Details

My client is a global software engineering and technology consulting firm that delivers data, analytics, and AI-driven platforms for organisations across industries including finance, media, healthcare, retail, and travel.

Description

As the Strategic Account Manager, you will have the following responsibilties:

• Create, manage, and lead a portfolio of client engagements focused on achieving significant business outcomes through new or re-engineered IT systems, products, and services.
• Develop and own the strategic account development plan.
• Serve as the primary point of contact and escalation for client relationships and overall customer experience.
• Track engagement and project performance against account metrics.
• Translate client business goals and industry trends into new business opportunities.
• Manage contract completion, compliance, and take responsibility for revenues, margins, billing, and profitability.
• Advocate for the best team composition and conditions to ensure successful project delivery.
• Collaborate closely with the global delivery teams to manage large-scale service engagements, including planning, execution, monitoring, and reporting.
• Facilitate knowledge sharing to educate the internal team on client business specifics, industry context, environment, and change management.
• Understand key risks and support their mitigation through tactical plans and proactive actions.
• Manage third parties involved in client engagements.
• Provide monthly reports on account performance metrics, key issues, opportunities, changes, and objectives according to departmental standards.

Profile

The successful Strategic Account Manager candidate will have the following:

• Extensive experience in sales, account management, customer service, project management, or consulting.
• Demonstrable experience of working in IT service companies.
• Experience in operations, management, or a related field at mid- to large-scale travel industry companies, or at technology firms serving the travel industry; OR relevant education in hospitality, online travel distribution, travel agencies, aviation, or transportation.
• Excellent understanding of the industry landscape: key players, strategies, business models, needs, challenges, and trends.
• Extensive knowledge of the software development lifecycle and methodologies.
• Understanding of modern technology landscapes and software architecture.
• Ability to work effectively in a high-risk/high-reward environment.
• Experience working with multinational, distributed teams.
• Entrepreneurial, outgoing, detail-oriented, and analytical mindset.
• Excellent communication and presentation skills.

Job Offer

£120,000-£140,000 basic + OTE

Generous Benefits package

Fantastic working culture within an established business and with industry leading clients

London based - hybrid working - 3 days/week