Customer Relationship Manager

This customer-facing role focuses on managing client relationships, driving product adoption, improving retention, and identifying growth opportunities. Ideal candidates will have 3+ years' experience in Customer Success or Account Management, alongside strong communication, relationship-building, and commercial skills.

Client Details

The client is a rapidly growing HR and payroll technology provider that helps businesses streamline workforce management through a modern, cloud-based software platform.

Description

As a Customer Relationship Manager you will:

• Act as the primary point of contact for customers, building strong relationships and ensuring a positive experience throughout their journey.
• Lead new client onboarding, helping customers successfully implement the platform and become self-sufficient users.
• Drive product adoption by identifying opportunities to increase engagement and maximise the value customers receive from the solution.
• Identify and deliver upselling opportunities, promoting additional products and services that align with customer needs and business goals.
• Proactively manage customer satisfaction and retention by recognising potential churn risks and implementing effective solutions.
• Collaborate with internal teams and external partners to ensure seamless service delivery and support long-term customer success.

Profile

• 3+ years' experience in Customer Success, Account Management, or a similar client-facing role within a B2B SaaS or technology environment.
• Proven ability to build strong customer relationships and manage accounts across the full customer lifecycle, from onboarding to long-term success.
• Strong commercial mindset with experience identifying upsell, cross-sell, and revenue growth opportunities.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to explain complex concepts clearly and effectively.
• Highly organised and customer-focused, with experience managing multiple accounts while driving retention, satisfaction, and product adoption

Job Offer

• Daily rate of £170 to £185, dependent on the level of experience.
• A temporary position with opportunity to go perm.
• London-based position offering the opportunity to work with a growing client portfolio within an innovative technology business

If you're interested in this role, apply now.