2nd/ 3rd Line Support Engineer

The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently.

Client Details

The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers.

Description

• Provide 2nd/ 3rd line support across the organisation.
• Log and manage service requests and incidents through the ticketing system.
• Ensure timely resolution of technical problems, escalating when necessary.
• Assist in setting up and maintaining hardware, software, and network systems.
• Deliver excellent customer service to internal users and stakeholders.
• Contribute to maintaining IT documentation and knowledge base articles.
• Support the roll-out of new technology tools and systems within the company.
• Collaborate closely with other teams to ensure seamless IT operations.

Profile

A successful Service Desk Analyst should have:

• Experience in providing technical support within a professional environment.
• Microsoft Office 365
• Active Directory, Azure Active Directory
• Windows 10/ 11
• Knowledge of LAN/WAN: Cabling, Ethernet, Protocols (TCP/IP), WiFi, Access Point, Cellular Data, VOIP
• Familiarity with using ticketing systems to manage IT requests.

Job Offer

• 31 days of annual leave, including bank holidays.
• Access to mental health first aiders and mindfulness apps.
• Free on-site parking and discounted rates for electric vehicle charging.
• My Benefits app for additional perks and discounts.
• An inclusive company culture and supportive HR policies.

This is a fantastic permanent opportunity for a Service Desk Analyst looking to grow their career in Thatcham within the FMCG sector. If this sounds like the right role for you, we encourage you to apply today!