2nd Line IT Support Engineer

This is a fantastic opportunity to join a national brand as they undergo a range of exciting technology work. As the 2nd Line IT Support Engineer, you will join on an initial 6 month contract, Inside IR35, and provide a wide array of desktop-based, end-user support from the company's Leeds headquarters.

Client Details

• Michael Page are proud to be working exclusively with a key client of ours as they look to hire a 2nd Line IT Support Engineer at their Leeds site.
• The business are national, with sites across the UK, made up of approx. 3,000 users.
• Investment into their technology estate is a key priority, where they consistently look to work with the best-in-class, cutting-edge technology stacks.
• They have a very successful track record of embedding strong contractors within their teams, allowing them to work symbiotically with permanent counterparts in achieving business objectives.

Description

• The business are undergoing the transition from Windows 10 to Windows 11, and you will be involved in this migration work.
• In addition, you will have responsibility of diagnosing and resolving general Windows system and software issues.
• You will regularly be assisting colleagues with Office365, email, and mobile device setups (both Android & iPhone), as well as working with Active Directory for new starter setups and Group Policy work.
• Networking will be a part of the role, where you will be supporting communication tools, including telephony, Teams, and VoIP.
• You'll have overlap into some server administration responsibilities, covering Windows Server and Azure, however, the main focus will be on desktop support.
• On-site hardware and peripheral device support will be a requirement, such as setting up printers and handling driver configurations.
• You'll work alongside external providers as the company's 'hands and eyes' on-site in Leeds.
• As an escalation point, you'll partner with the IT Service Desk to provide smooth 2nd Line support.
• You will be based in Leeds, and cover two main sites. Any support of wider sites can be done remotely, with no travel required outside of Leeds.

Profile

As the successful candidate for the 2nd Line IT Support Engineer role, you will have the following experience.

Essential:

• At least 2 years in a similar IT Support role, covering a wide array of Windows-based support at the 2nd Line level.
• Windows 10/11.
• Office365.
• Active Directory.
• Networking, including DHCP/DNS, TCP/IP, LAN/WAN.

Desirable:

• ITIL
• Powershell scripting
• Azure Active Directory / EntraID

Job Offer

• Competitive daily pay rate of £200 - £250 GBP (Inside IR35)
• Minimum 6 month contract duration, with likelihood of extension.