2nd Line - IT Support
Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management.
Client Details
This opportunity is with a well-established organisation in the financial services industry.
Description
- Provide Level 2 support across Windows and macOS environments
- Manage incidents and service requests end to end via Jira Service Management
- Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- Support endpoint management using Intune
- Resolve video conferencing issues (Cisco)
- Execute onboarding and offboarding activities
- Manage escalations and liaise with senior resolver teams
- Maintain excellent ticket hygiene and SLA awareness
- Contribute to knowledge articles and SOP documentation
- Communicate clearly with users throughout issue resolution
Profile
A successful 2nd Line - IT Support professional should have:
- 2+ years' experience in a Service Desk or IT Support environment
- Proven Level 2 troubleshooting in a multi-platform enterprise setting
- Strong Windows and macOS desktop support experience
- Solid Microsoft 365 support capability
- Experience working with Jira Service Management or similar tools
- Excellent verbal and written communication skills
- Ability to translate technical detail into business-friendly language
- Desirable: Jamf, VIP/executive support, SSO/MFA, Zscaler, CrowdStrike
Job Offer
- Competitive daily rate between £200 and £240, paid in GBP.
- Temporary role offering exposure to the financial services industry in London.
- Opportunity to work within a large organisation with a focus on technology.
- Chance to further develop technical skills in a professional environment.
If you are ready to make an impact and grow your expertise in IT support, apply today to join this exciting opportunity in London!