Application / Operations Support Analyst

Join an exciting role as an Application / Operations Support Analyst within the financial services industry. This permanent position in London offers an opportunity to play a key role in supporting technology operations.

Client Details

The employer is a well-established organisation within the financial services sector.

Description

• Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms.
• Provide 1st line application and operational support to connected clients to ensure smooth day-to-day operations.
• Monitor and troubleshoot application systems to ensure high availability, stability, and performance.
• Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms.
• Support the build-out, configuration, and deployment of new exchange platforms and applications.
• Take a lead role in technology client support, including platform delivery management, support, and knowledge transfer.
• Raise, manage, and deploy changes to support the day-to-day running of multiple exchange platforms.
• Compile and document outage reports for any production incidents once resolved.
• Be a subject matter expert on the exchange platforms from a technological and operational perspective.
• Take part in release review meetings and assist with implementing system upgrades and patches.
• Actively identify, raise, and pursue improvements and changes that will benefit the team and the wider ecosystem.
• Collaborate with internal teams to resolve technical issues effectively and ensure knowledge sharing.
• Document processes and create detailed reports for technical issues, resolutions, and operational procedures.
• Maintain a strong understanding of the financial services industry and its technology requirements.
• Ensure compliance with relevant regulations, industry standards, and internal policies.

Profile

Required Skills/Experience

Essential

• Degree level qualification and/or 5 years of experience
• Extensive experience using Unix/Linux servers
• Ability to write advanced SQL queries and a strong understanding of relational databases
• Scripting experience e.g. bash/shell, python or similar
• Proficient with Microsoft Excel and other Microsoft Office products
• Experience with FIX Protocol
• Proven use of G.I.T or similar
• Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
• Experience supporting production applications and demonstrated the ability to understand end-to-end systems and processes
• Experience of network support and troubleshooting
• Exposure to UK and EU equity markets

Desirable

• Prior experience in a similar role
• Knowledge or experience of Grafana
• Previous experience of Binary Protocols
• Previous experience of the Atlassian suite of products
• TCP/UDP knowledge

Job Offer

• Competitive salary ranging from £70,000 to £90,000 per annum.
• 3 days on site in Central London.