Application Support Analyst

Join a specialist 2nd line support team responsible for maintaining and supporting business-critical applications. You'll investigate incidents, respond to alerts, and work closely with internal teams and suppliers to ensure system stability, minimise disruption, and deliver high-quality technical support within SLA.

Client Details

The company is a well-established organisation within the financial services sector.

Description

• Resolve application incidents and service requests within SLA
• Develop deep understanding of applications, databases, and platforms
• Escalate complex issues to 3rd line teams and external suppliers
• Lead and coordinate incident management activities
• Monitor system alerts and proactively mitigate service impacts
• Support production deployments, validation, and post-release activities
• Create and maintain runbooks and support documentation
• Drive continuous service improvement and process optimisation
• Escalate risks, SLA breaches, and high-impact issues
• Identify and address security vulnerabilities
• Follow ITIL-aligned processes for incident, change, and risk management

Profile

A successful Application Support Analyst should have:

• Knowledge of compliance and regulatory requirements within the financial services industry.Proven experience in application support, ideally in regulated environments
• Experience supporting bespoke or custom-built applications
• Strong SQL and relational database knowledge
• Proficiency with PowerShell, SFTP, and WinSCP
• Familiarity with monitoring tools such as Datadog or similar
• Understanding of security protocols including Entra ID
• Experience with version control tools such as G.i.t
• Strong communication skills across technical and non-technical audiences
• Ability to translate complex issues into clear business language
• Broad technical knowledge across application ecosystems

Job Offer

• Competitive daily rate of £300 to £350, paid a day inside IR35.
• An opportunity to work in a respected financial services organisation in London.
• Engagement in a challenging and rewarding temporary role.
• Exposure to cutting-edge technologies within the industry.

If you are an experienced Application Support Analyst with a passion for technology and a background in financial services, we encourage you to apply today!