Application Support Manager

A hands-on leadership role responsible for managing the full lifecycle of banking applications, including development, support, and delivery. You will oversee core systems, lead a small team, and ensure secure, reliable, and compliant technology solutions that support critical business operations.

Client Details

This company is a well-established organisation in the financial services industry, known for its commitment to delivering innovative solutions and maintaining operational excellence. With a presence in London, it offers a professional environment that values technical expertise and effective management.

Description

• Oversee core banking application environments, including patching, EOD processing, and system performance
• Provide hands-on support for application failures and ensure rapid resolution
• Collaborate with infrastructure teams on system performance, backup, and recovery
• Lead and manage a team of developers and application support analysts
• Deliver software changes, projects, and BAU enhancements
• Plan and manage workloads, timelines, and resource allocation
• Ensure effective application support, incident management, and SLA adherence
• Implement monitoring, performance tuning, and optimisation strategies
• Manage vendor relationships and ensure third-party support continuity
• Oversee application upgrades, patches, and maintenance with minimal disruption
• Maintain documentation, configurations, and operational procedures
• Ensure compliance with security, audit, and regulatory standards
• Support business continuity and disaster recovery planning
• Provide reporting and updates to senior stakeholders and project teams
• Manage budgets for application support and development activities

Profile

A successful Application Development and Support Manager should have:

• Proven experience in application development and support management
• Strong knowledge of application lifecycle management, Agile, and DevOps practices
• Experience with incident management in complex technical environments
• Familiarity with core banking systems and enterprise platforms
• Experience with IBM Power Systems, AS/400, RPG, or COBOL is highly desirable
• Strong understanding of software development, testing, and documentation practices
• Experience with Microsoft Azure or cloud-based platforms
• Knowledge of ITIL or similar service management frameworks
• Strong leadership and team management experience
• Excellent problem-solving and decision-making skills
• Ability to manage multiple projects in a fast-paced environment
• Strong communication and stakeholder management skills
• Relevant degree in Computer Science, IT, or a related field
• Certifications such as PMP or Scrum Master are advantageous

Job Offer

• Competitive daily rate between GBP 450 and GBP 500.
• Interim contract central London
• Chance to contribute to impactful projects in the financial services industry.
• Professional and collaborative work environment.

If you are an experienced Application Development and Support Manager looking for your next challenge in London, we encourage you to apply today.