Assistant IT Support Technician

The Assistant IT Support Technician will provide essential technical support to ensure the smooth operation of the organisation's systems and equipment. This role in the healthcare industry requires a focus on troubleshooting, maintaining, and optimising technology solutions.

Client Details

This healthcare organisation is a small-sized team dedicated to providing excellent services to its clients.

Description

• Provide support to first-line technical support to staff, resolving hardware and software issues efficiently.
• Assist with the installation and configuration of IT equipment, including computers, printers, and mobile devices.
• Monitor and maintain the performance of IT systems, ensuring minimal downtime.
• Log and track support requests, escalating more complex issues to senior team members when necessary.
• Ensure compliance with IT policies and data security protocols in all activities.

Profile

A successful IT Support Technician must have:

• New starter creation within Hybrid Exchange
• MS Office troubleshooting
• Intune device and user management
• Desk support
• MS Teams meeting room support (Yealink and Creston devices)
• Laptop build through autopilot

A successful Junior IT Support Technician should have:

• Proven experience in a similar IT support role, ideally within the healthcare industry.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Familiarity with IT systems, including Microsoft Office Suite and operating systems.
• Excellent organisational and problem-solving skills.
• An ability to communicate technical information clearly to non-technical users.
• A proactive approach to learning and staying updated with new technology trends.
• Less than 3 years experience

Job Offer

• An hourly rate of approximately £12.50 - £15 depending on experience.
• A supportive and collaborative working environment in Crowborough.
• 5 Days on site - Mandatory

If you are ready to take on this rewarding role as an IT Support Technician, apply today to join this dedicated healthcare team in Crowborough!