Business Intelligence and Insights Specialist - Social Housing

Michael Page are proud to partnering with the Black Country Housing group to support in the next phase of enhancing IT, Digital and Data Analytic capabilities.

Client Details

Michael Page are proud to partnering with the Black Country Housing group to support in the next phase of enhancing IT, Digital and Data Analytic capabilities. As part of this evolution BCHG is seeking to appoint a Business Intelligence & Insights Specialist to deliver insightful reporting, analytics and benchmarking that enable informed decision-making and continuous improvement across the organisation

BCHG are a social business delivering quality homes and care. For the Black Country, by the Black Country. They have over 2,200 homes across the Black Country and Birmingham and one purpose built Residential Care Home. More than a registered provider of social housing, they support local communities by offering free services that help individuals with self-achievement and aspiration through their career development, training and employment services.

Their Vision is to be the leading provider of affordable, high-quality homes and outstanding care across the Black Country. Founded in 1974, they have grown significantly both in terms of the number of homes rented and the breadth of other housing related services now offered. They help thousands of customers every year making a real difference to their lives.

At Black Country Housing Group, their values are not just a set of words, but are at the heart of the way their organisation works and how employees interact in their day-to-day activities.

Description

Key Responsibilities

1. Dashboarding, Reporting & Automation

• Design, build and maintain BCHG's suite of dashboards, performance packs and automated reporting products using Power BI and aligned tools.
• Develop high quality KPI dashboards for Board, Executive, SLT and service teams.
• Ensure reporting is consistent, governed and aligned with BCHG's KPI Catalogue.
• Work with the Data Governance Manager to apply standards, definitions and quality controls to reporting and dashboards.
• Monitor reporting SLAs, refresh schedules and usage analytics to optimise adoption.
• Extract, gather, manipulate and interrogate data from multiple sources and present it in a clear, usable format to inform decision-making across the organisation.

1. Data Modelling & Insight Production

• Analyse trends, patterns and performance drivers across multiple data sets, including but not limited to arrears, repairs, voids, complaints, satisfaction, compliance, assets, HR and financial indicators.
• Build analytical models to explore relationships, hotspots and opportunities for improvement.
• Develop scenario-planning tools (e.g., void turnaround, EPC uplift, service demand forecasting).
• Prepare, cleanse and structure data from multiple sources to create reliable, reusable analytical datasets.

1. Benchmarking & Comparative Insight

• Produce benchmarking dashboards reports comparing BCHG to peer providers and national datasets.
• Identify performance variations and develop insight-led recommendations.
• Work with the Data Governance Manager to advise SLT and Heads of Service on improvement opportunities.

1. Advanced Insights & Added Value Analysis

• Configure thresholds, alerts and data-driven notifications within dashboards.
• Conduct deep-dive analysis on emerging issues, service risks or strategic questions.
• Support the creation of predictive, scenario-based and AI-enabled analytical outputs as the organisation's data maturity develops.

1. ROI, Social Value & ESG Support

• Produce financial and non-financial benefit analysis for strategic or operational programmes.
• Support the development of BCHG's ESG reporting, including environmental, social and governance metrics.

1. Stakeholder Engagement & Support

• Work collaboratively with service areas to understand analytical needs.
• Present findings in workshops, meetings and training settings.
• Build organisational confidence in reading and interpreting data.
• Operate with a high degree of professional judgement, influencing how data and insight is used across the organisation.

Profile

Skills & Experience

Essential

• Strong Power BI skills including data modelling, DAX and visual design.
• Advanced Excel capability (modelling, Power Query).
• Experience producing dashboards, insight reports and analytics.
• Ability to translate complex data into clear, actionable messages.
• Ability to communicate effectively with Board and Executive committee members and produce high quality reports for various internal departments and external / 3 party bodies
• Awareness of data protection, data ethics and assurance considerations when handling sensitive operational and customer data.
• Strong stakeholder engagement and communication skills.

Desirable

• Experience querying and shaping data using SQL or similar tools to support robust analytical models. Knowledge of housing or other regulated-sector performance areas.
• Experience with forecasting, benchmarking or scenario-planning techniques.

Job Offer

Company Benefits:

• Flexible pension scheme with up to 7% employers' contribution
• Enhanced sick, maternity and paternity pay
• Subsidised wellbeing events
• 28 days A/L + 1 extra day at Christmas
• Purchase or sell up to one weeks leave per year