End User Services Specialist EUC

We are seeking an End User Services Specialist to provide exceptional support and management of end-user technologies in the life science industry.

Client Details

This organisation operates in the life science sector and is a well-established medium-sized company.

Description

• Manage and optimise end-user technology services, including devices, AV, mobile, identity, printing, meeting rooms, networks, and ITSM/ITAM tools.
• Gather stakeholder feedback to evolve digital workplace services and ensure they meet user needs.
• Promote strong customer service standards and develop the maturity of the end-user services team.
• Communicate proactively with users about digital services to minimise disruption and improve awareness.
• Monitor service performance using ITSM and third-party data, driving continuous improvement.
• Administer Microsoft 365, including user management, compliance, and service support.
• Deploy DEX tools and automation to enhance user experience, efficiency, and self-service.
• Provide VIP and executive support, including proactive coverage for high-profile meetings and AV setups.
• Manage the full lifecycle of end-user equipment from procurement to retirement.
• Improve service resilience through ongoing performance reviews and disaster recovery/IT continuity testing.
• Enhance and maintain internal portal applications for improved access and usability.
• Create Autopilot/configuration profiles and ensure device security and compliance.
• Deploy endpoint and cybersecurity capabilities with minimal disruption; improve monitoring in partnership with security teams.
• Maintain device backups and disaster recovery readiness.
• Expand Mobile Application Management (MAM) and implement Apple management tools (e.g., JAMF).
• Improve device management stability, cross-site security practices, and maintenance schedules.
• Oversee OS upgrades and communications to minimise user impact.
• Implement and optimise BYOD policies to ensure a secure and positive mobile experience.
• Act as an escalation point for complex endpoint issues.
• Support IT and AV infrastructure including print services, VC/event tech, and room booking systems.
• Contribute to endpoint security compliance and certifications (e.g., Cyber Essentials).
• Manage diverse EUC environments across multiple teams, ensuring minimal disruption during major upgrades, backup changes, and policy implementation

Profile

• Proven experience in end-user computing (EUC) or IT support roles.
• Strong knowledge of Microsoft Endpoint Manager (Intune) and Microsoft 365.
• Experience supporting hybrid working environments and implementing BYOD policies.
• Excellent troubleshooting and communication skills.
• Familiarity with compliance frameworks (e.g., Cyber Essentials, ISO 27001).
• Ability to manage complex tasks and multi-site projects.
• Proven experience in managing and optimising end-user computing environments.
• Strong skills in Intune, Microsoft 365, and Apple Business Manager.

Job Offer

• Competitive salary ranging from £40,000 to £50,000 per annum.
• Comprehensive benefits package to support your professional and personal well-being.
• Opportunity to work in London within a reputable organisation in the life science industry.
• Hybrid Working - 3 days on site required