Head of IT Operations

Responsible for leading IT operations, ensuring reliable and secure systems, managing IT support and web development, and delivering strategic projects that drive organisational growth and transformation while overseeing infrastructure, service delivery, and IT policy compliance.

Client Details

This is an opportunity to join an SME within the retail sector. The company, based in Hove, Brighton, operates with a focus on delivering quality products and services to its customers.

Description

• Develop and execute the IT operations roadmap aligned to business goals
• Lead and mentor IT support, infrastructure, and web development teams
• Deliver strategic projects including upgrades, migrations, and system rollouts
• Coordinate with internal teams and external suppliers to meet scope, time, and budget
• Implement governance, reporting, and project tracking frameworks
• Oversee system performance, cloud platforms, and enterprise applications
• Manage vendor relationships and SLAs
• Lead cybersecurity, compliance, policy reviews, and risk management
• Ensure effective IT support, incident management, and root cause analysis
• Manage IT budgets, procurement, and asset registers
• Evaluate emerging technologies and recommend improvements

Profile

A successful Head of IT Operations should have:

• Demonstrated ability to align IT with wider business strategy
• Experience preparing and managing IT budgets
• Proven leadership of IT teams
• Strong analytical and decision-making skills
• Ability to diagnose and resolve complex issues
• Excellent written and verbal communication
• Highly organised and self-motivated
• Minimum two years in a similar role
• Degree in IT, Communications, or related field
• Experience with Windows 11, Microsoft 365, Azure, Exchange Online
• Strong knowledge of SharePoint, Intune, cloud storage, backup technologies
• Understanding of CRM terminology
• Experience with firewalls, routers, switches
• Web design and graphics skills
• Dynamics 365 Business Central (desirable)

Job Offer

• Competitive salary of up to £50,000 depending on experience.
• Chance to lead IT operations with significant strategic impact and autonomy.
• Permanent position based in Hove.
• Opportunity to work in a collaborative and supportive environment.
• Chance to lead a key department within the retail industry.

If you are an experienced professional seeking a new challenge, apply today to join this exciting opportunity in Hove.