IT Service Delivery Manager

The IT Service Delivery Manager supports IT service delivery across the EMEA region by enhancing customer experience, managing business relationships, and coordinating incident resolution and project execution. The role involves active collaboration across global teams, focusing on operational excellence, service management, and aligning IT services with business needs.

Client Details

The company is a global organisation within the manufacturing industry . It is dedicated to maintaining high operational standards and leveraging technology to support its global strategic goals.

Description

As part of the global IT Infrastructure & Operations team, you will:

• Act as the key contact for regional business leaders regarding IT service delivery and operations.
• Lead customer engagement and stakeholder communication across EMEA sites.
• Ensure high-quality incident resolution in collaboration with Service Delivery teams.
• Support infrastructure projects by partnering with PMO, Change Management, and vendors.
• Represent regional interests in Change Advisory Boards
• Promote a culture of continuous improvement, service excellence, and operational efficiency.
• Collaborate with cross-functional IT teams and Business Relationship Managers to align services with business needs.

Profile

This organisation is looking for someone who brings a mix of technical knowledge, business acumen, and people skills:

• Bachelor's degree in Computer Science, MIS, Business, or related field (military experience may also be considered).
• 5+ years of IT or business experience, including direct engagement with customers or stakeholders.
• 3+ years of experience managing or coordinating global IT projects.
• Strong understanding of ITIL practices (certification in ITIL v4 is a plus).
• Excellent interpersonal, communication, and organizational skills.
• Comfortable working in diverse, geographically dispersed teams and managing vendor relationships.
• Understanding of compliance standards (e.g., GDPR) and multicultural business environments.
• Willingness to travel across the region

.

Job Offer

Working with this organisation on a contract basis with a view to a permanent contract means being part of a global, forward-thinking IT organization.

• Competitive salary and performance-based bonuses
• Opportunities for global travel and international collaboration
• Continuous learning, development, and training opportunities
• Exposure to large-scale infrastructure projects and regional leadership
• A supportive and inclusive workplace culture focused on innovation and excellence