IT Service Design Manager

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management.

Client Details

The hiring company is a medium-sized organisation operating in the financial services industry.

Description

• Support the creation and execution of Service Design Packages (SDPs) for new or changed services.
• Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live.
• Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one.
• Maintain traceability of design decisions to meet regulatory, compliance, and audit requirements.
• Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows.
• Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup.
• Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness.
• Identify opportunities for continuous improvement in service transition practices and tooling.
• Experience in IT Service Design and Transition within financial services.
• Familiarity with ITIL v4 frameworks and service management tools such as ServiceNow.
• Strong documentation, process design, and stakeholder engagement skills.

Profile

• ITIL v4.
• Project management certification.
• Proficiency in tools like Visio & SharePoint for service documentation and process mapping.
• Background in enterprise architecture or solution design.
• Experience working with Japanese or Asian financial institutions is a plus.
• Knowledge of DORA (Digital Operational Resilience Act) is advantageous.
• A solid understanding of ITIL principles and service management frameworks.
• Experience in managing service transitions and stakeholder engagement.
• Strong analytical skills to assess and improve service performance.

Job Offer

• Competitive daily rate between £450 and £540.
• Opportunity to work in a leading role within the financial services industry.
• Temporary position based in London with the chance to make a significant impact.

This is an excellent opportunity for a skilled IT Service Design & Introduction Manager to contribute to a key project. Apply now to take the next step in your career!