IT Support Administrator

We are seeking a dedicated IT Support professional to provide technical assistance and ensure smooth IT operations within the not-for-profit sector. This temporary role, based 5 days on site in Birmingham city centre.

Client Details

This role is within a respected not-for-profit organisation recognised for its commitment to education and professional development. Operating as a medium-sized entity, the organisation focuses on delivering quality services and maintaining a strong presence within its industry.

Description

• Provide first-line IT support to new users for a non for profit organisation
• To be the first point of call to new members joining the organisation
• To assist on face to face on boarding
• Monitor and respond to support tickets, resolving issues promptly and escalating when necessary.
• Maintain accurate records of IT support activities and ensure compliance with organisational policies.
• Full training given

Profile

A successful IT Support professional should have:

• Proven experience in providing first line face to face IT support in a professional environment.
• Good presentation skills
• Proficiency in using and supporting commonly used operating systems and applications.
• An ability to prioritise tasks and work efficiently under minimal supervision.
• Strong problem-solving skills and a customer-focused mindset.

Job Offer

• Competitive hourly rate of approximately £12.21
• On site Birmingham city centre
• Immediate start
• Contract opportunity!