IT Support

This role provides hands-on end user support within a London office while assisting remote users across international locations. You will manage helpdesk activity, deliver AV and meeting room support, deploy hardware and mobile devices, and ensure reliable day-to-day IT operations in a fast-paced, professional environment.

Client Details

This opportunity is with a well-established organisation within the financial services industry.

Description

• Provide 1st/2nd and AV/IT support to resolve technical issues efficiently.
• Provide end user support for onsite and remote staff
• Operate and manage the helpdesk ticketing system through to resolution
• Deliver IT and AV support for high-profile meetings and clients
• Deploy and administer hardware, software, and mobile devices (iPhone/iPad)
• Manage mobile inventory and billing records
• Support joiners and leavers processes
• Set up monitors, workstations, cabling, patching and telephony
• Conduct weekly maintenance of meeting rooms, equipment rooms and IT storage
• Contribute to ad hoc IT projects and BAU support
• Occasional international travel when required

Profile

A successful IT Support professional should have:

• Minimum 5 years' experience in an IT support environment
• Strong Microsoft Office skills (Word formatting, Excel formulas, data visualisation)
• Understanding of data protection and information security principles
• Experience with Active Directory, SCCM, ServiceNow
• Strong knowledge of Microsoft Outlook, Apple iOS, and PC deployment processes
• Basic networking knowledge (cabling, patching, wireless)
• Excellent communication and stakeholder support skills
• Strong problem-solving and root cause analysis ability
• Ability to prioritise and perform under pressure

Job Offer

• Competitive daily rate of £200 - £225 a day inside IR35.
• Opportunity to work in the financial services industry.
• Experience within a reputable organisation in London.
• Engaging and challenging temporary role in the technology department.

If you are ready to take on this exciting IT Support role in London, we encourage you to apply today!