IT Support Specialist (Senior)
As an IT Support Specialist (Senior) in the financial services industry, you'll be the go-to person for resolving technical issues and ensuring smooth day-to-day IT operations. Based in Barbican, you'll play a key role in supporting the technology needs of the organisation.
Client Details
An organisation operating in the financial services industry, based in Barbican.
Description
- Provide first and second-line technical support to staff across the organisation.
- Diagnose and resolve hardware, software, and network issues effectively.
- Manage and maintain IT equipment, ensuring functionality and availability.
- Support the onboarding process by setting up IT systems for new employees.
- Monitor system performance and escalate issues as required.
- Document technical processes and maintain accurate records of support activities.
- Assist in implementing software updates and security patches.
- Collaborate with the wider technology team to improve IT services.
Profile
A successful IT Support Specialist should have:
- Proven experience in IT support or a related technical role.
- Strong problem-solving skills and a proactive approach to troubleshooting.
- Knowledge of hardware, software, and network systems.
- Familiarity with IT support tools and ticketing systems.
- Clear communication skills to assist non-technical colleagues.
- A keen eye for detail and the ability to document processes effectively.
- A commitment to staying updated on new technologies and best practices.
Job Offer
- A permanent role within the financial services industry.
- Salary between £55,000 and £62,000, dependent on the level of experience.
- Location in Barbican with access to excellent transport links.
- Additional benefits to be confirmed.
If you're interested in this role, apply now.