IT Support Technician

IT Support Technician will support the delivery of AV and IT services for events, ensuring high-quality technical operations. This temporary role in the public sector requires technical skills in AV and IT logistics to maintain seamless event execution.

Client Details

The employer is a public sector organisation specialising in hosting events and conferences.

Description

• Learn and understand the venue's IT infrastructure, including FortiGate firewalls, Aruba Central (switch and Wi-Fi management), patch bays, and port locations.
• Act as the first point of contact for all client and exhibitor IT requirements, coordinating with AV Project Management before events and handling communication via email and phone.
• Manage online exhibitor orders, ensuring accurate input into event specifications for use by AV technicians and event teams.
• Create and maintain job sheets detailing all IT and rigging requirements; use internal systems to manage event logistics.
• Work collaboratively across departments to ensure a smooth and professional experience for clients and exhibitors.
• Monitor and manage IT equipment inventory, ensuring stock is available and ready for events.
• Provide on-site support and troubleshooting for any event-related IT issues.
• Assist with rigging and de-rigging, delivering IT equipment and services before, during, and after events.
• Liaise with third-party suppliers to source additional equipment when needed.
• Maintain accurate records of website sales data to support billing and reporting.
• Help manage and update the online IT service offerings, adapting content and services to meet client needs.

Profile

A successful IT Support Technician should have:

• Excellent stakeholder management skills and proven ability to negotiate and engage positively across both internal and external stakeholders
• Proactive team player demonstrating the ability to work across multiple departments
• Excellent time management skills with outstanding attention to detail
• Demonstrable customer centric ethos around the delivery of a quality service despite conflicting demands and time pressures
• Excellent verbal and written communication skills with the ability to articulate complex and contentious issues concisely to a wide and varied audience

Job Offer

• An hourly rate of £20.00, depending on experience.
• A temporary position offering flexibility and exposure to high-profile events.
• The opportunity to work within the public sector.
• A supportive team environment focused on delivering excellence in technology services.

If you're passionate about AV and IT logistics and enjoy working in a dynamic event-driven environment, apply now to join this exciting opportunity in the public sector.