IT support manager

We are seeking an experienced IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management.

Client Details

The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly

Description

• Oversee and manage IT support functions within the organisation.
• Ensure the smooth operation of all technology systems and infrastructure.
• Lead a team of IT professionals, providing guidance and support as needed.
• Develop and implement IT policies and best practices for the organisation.
• Monitor system performance and troubleshoot issues promptly.
• Collaborate with other departments to align IT services with business needs.
• Manage vendor relationships and negotiate contracts for IT services and equipment.
• Ensure compliance with industry regulations and data protection standards.

Profile

• A successful IT Support Manager should have:
• Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity.
• Microsoft Windows, Active Directory * Microsoft Office 365 (Exchange Online, SharePoint)
• iOS/iPhone and JAMF device management
• TCP/IP networking fundamentals
• Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards.
• Excellent prioritisation, problem-solving, and communication skills
• Familiarity with service desk best practices
• Excellent inter-personal skills
• Retail tools or point-of sale systems experience is a strong advantage
• Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL)
• Familiarity with the FMCG and / or Retail (luxury goods) sector industry is advantageous.

Job Offer

• Competitive salary ranging from £60,000 to £70,000.
• A permanent role with opportunities for career growth.
• Be part of a forward-thinking team and premium brand within the retail industry
• Work in a central London location with excellent transport links
• 5 days in the office / week.

If you are an experienced IT Support Manager looking to advance your career in the retail and luxury goods sector, we encourage you to apply today!