Infrastructure Manager - Technical

The Technical Infrastructure Manager will oversee and manage the technology infrastructure within the retail industry, ensuring optimal performance, security, and scalability.

Client Details

The employer is a medium-sized organisation within known for its commitment to innovation and operational excellence.

Description

• Manage and support EMEA infrastructure services, including Azure cloud environments, on-premise servers, storage, and networking.
• Maintain and enhance network infrastructure (LAN/WAN, firewalls, VPNs, wireless) to ensure reliability and performance.
• Administer and support Microsoft 365, Active Directory, and other core enterprise platforms.
• Collaborate with global infrastructure teams to align regional operations with global standards and best practices.
• Contribute to the design, implementation, and delivery of global infrastructure projects and architecture improvements.
• Ensure infrastructure systems meet high standards of availability, performance, scalability, and security.
• Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth.
• Maintain accurate documentation for systems, configurations, and operational procedures.
• Provide senior-level escalation support for infrastructure incidents and service requests.
• Support compliance activities, including IT security audits and risk assessments.
• Assist in the development, maintenance, and testing of disaster recovery and business continuity plans.
• Adhere to company policies, procedures, and all relevant health, safety, and environmental regulations.
• Perform other technical or operational duties as required to support business objectives.

You must have a technical background and be hands in Infrastructure engineering best practices, Servers, Networks, Disaster Recovery, Security, Cloud / on premise solutions. You need to be able to be all hands on deck when needed and this is a hands on role.

Profile

The idea Technical Infrastructure Manager should have:

• At least 7 years of experience in IT infrastructure roles, ideally supporting regional or global environments.
• Strong hands-on expertise across cloud platforms (Azure, AWS), networking, firewalls, and server infrastructure.
• Proven experience with Microsoft 365, Active Directory, and virtualization technologies (VMware, Hyper-V).
• Familiarity with Infrastructure-as-Code (IaC) and automation tools (e.g., Terraform, Ansible, PowerShell) is highly desirable.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication and collaboration skills, with experience working in distributed or cross-functional teams.
• Ability to prioritize and manage multiple tasks independently in a fast-paced environment.
• Experience managing relationships with third-party vendors and service providers.
• Solid understanding of ITIL processes and service management best practices.
• Self-driven, proactive, and committed to operational excellence and continuous improvement.

You must have a technical background and be hands in Infrastructure engineering best practices, Servers, Networks, Disaster Recovery, Security, Cloud / on premise solutions. You need to be able to be all hands on deck when needed and this is a hands on role.

• Demonstrates initiative and a forward-thinking approach to optimizing infrastructure and processes.

Job Offer

Competitive salary starting at £75,000 per annum and has a comprehensive benefits package.

This role is an excellent opportunity for an experienced Technical Infrastructure Manager to make a significant impact.