Netsuite Business Analyst

We are looking for someone who has; strong Netsuite skills as well as PM / BA skills. Is analytical, self-sufficient, hands-on, detail-oriented, collaborative and, has the skills to manage multi-tasks / projects

Client Details

The employer is a medium-sized enterprise operating within the retail industry. They are committed to leveraging technology to enhance operational efficiency and customer experience.

Description

• Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines.
• Act as a business partner to Functional Leads and SMEs, providing analysis, insights, and guidance to identify opportunities for process and system optimisation
• Support business projects and new enhancements, integrations, and business software - including solution design, producing spec / Business Requirements Document; recommending providers; testing (Regression, SIT and UAT); roll out/launch and training
• Ensure retail / 3PL EDI connections and documents are effectively managed and are compliant. Assisting with queries and undertaking root cause analysis where necessary, including taking corrective action following customer chargebacks or disputes due to non -conformance.

Profile

A successful JD NetSuite Support Analyst should have:

• Experience working with NetSuite systems in a retail environment.
• Strong BA and PM Skills
• Proficiency in troubleshooting and resolving system issues.
• Ability to collaborate with cross-functional teams effectively.
• Excellent communication skills to train and support users.
• A proactive approach to identifying and addressing system improvements.

Job Offer

• Competitive Salary on offer
• Flexible working arrangement with three days of remote work.
• Permanent position offering long-term career opportunities.
• Opportunity to work in a thriving retail industry environment.
• Be a part of a growing global technology team

If you are ready to take on this exciting opportunity in London, apply now to join a company that values innovation and expertise.