Netsuite Support Analyst

We are seeking a Netsuite Support Analyst to join a permanent role within the retail industry in London. The ideal candidate will provide technical support and expertise to ensure the smooth operation of Netsuite systems within the technology department.

Client Details

This opportunity is with a global organisation within the retail industry, known for its forward-thinking approach and commitment to leveraging technology to enhance its operations.

Description

• Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines.
• Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap.
• Assist in the delivery and support of ERP and system enhancements, coordinating with stakeholders to test, document, and implement solutions within defined timelines.
• To support the global Systems team and wider business in the design and implementation of solutions that support the continued development of our platform for growth.
• Collaborate with software and third-party providers to ensure reliable system support, timely issue resolution, and awareness of upcoming enhancements or updates.
• Support business projects and new enhancements, integrations, and business software - including solution design, producing spec / Business Requirements Document; recommending providers; testing (Regression, SIT and UAT); roll out/launch and training.

Profile

• Minimum of 3 years' experience with NetSuite as a System Administrator or Support Analyst
• A strong customer service focus, offering technical guidance, support, and ensuring adherence to SLAs
• Excellent understanding and knowledge of core NetSuite modules
• Solid understanding of finance processes, with the competency to apply this knowledge effectively in system support and troubleshooting
• Experience with Add-ons and Apps integration and management
• Hands-on EDI experience

Job Offer

• Hybrid Working Structure
• Permanent role within a supportive and innovative company culture.
• Chance to be part of a growing technology team in the retail industry.