Platform Support Engineer

As a Platform Support Engineer, you will be instrumental in ensuring the smooth operation and maintenance of critical technology systems. This role requires a proactive individual with a strong technical background and a passion for problem-solving in the technology and telecoms sector.

Client Details

The hiring company is a small-sized organisation within the technology and telecoms industry.

Description

Key Responsibilities

• Act as the first point of contact for platform-related incidents, requests, and escalations.
• Monitor system performance, uptime, and availability using DataDog.
• Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure).
• Collaborate with development, DevOps, and product teams to resolve complex technical issues.
• Manage incident response and provide root cause analysis (RCA) for platform outages.
• Automate repetitive support tasks using scripting (Python, Bash, PowerShell).
• Maintain documentation of processes, troubleshooting steps, and known issues.
• Ensure adherence to SLAs and help improve operational support efficiency.
• Participate in on-call rotations to provide 24/7 platform coverage.
• Continuously optimize monitoring, alerting, and platform reliability processes.
• Demonstrate a "can do" attitude, with flexibility to work occasional overtime when incidents extend beyond normal working hours.

Profile

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in technical support, site reliability engineering (SRE), or platform operations.
• Strong knowledge of Linux/Unix and Windows environments.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI).
• Knowledge of scripting languages (Python, Bash, PowerShell).
• Knowledge of containerization & orchestration (Docker, Kubernetes).
• Experience with monitoring/logging tools (Prometheus, Grafana, Splunk, ELK, CloudWatch).
• Professional level of English (spoken and written), enabling effective communication across international teams.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work in a fast-paced, collaborative environment.

Preferred Skills (Good to Have)

• ITIL or incident management framework knowledge.
• Experience with API troubleshooting and integrations.
• Exposure to databases (SQL/NoSQL).
• Security awareness (authentication, encryption, access control).
• Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation).

Job Offer

• Competitive salary in the range of £65000 to £90000.
• Fully remote role - UK based only

If you are passionate about technology and eager to make a difference as a Platform Support Engineer, we encourage you to apply today!