Platform Support Engineer

The role of a Platform Support Engineer involves providing excellent technical support and maintenance for platform solutions within the technology and telecoms industry. You will ensure the smooth operation of systems, troubleshoot issues, and deliver high-quality service to internal and external stakeholders.

Client Details

This opportunity is with a medium-sized organisation in the technology and telecoms industry.

Description

Key Responsibilities

• Act as the first point of contact for platform-related incidents, requests, and escalations.
• Monitor system performance, uptime, and availability using DataDog.
• Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure).
• Collaborate with development, DevOps, and product teams to resolve complex technical issues.
• Manage incident response and provide root cause analysis (RCA) for platform outages.
• Automate repetitive support tasks using scripting (Python, Bash, PowerShell).
• Maintain documentation of processes, troubleshooting steps, and known issues.
• Ensure adherence to SLAs and help improve operational support efficiency.
• Participate in on-call rotations to provide 24/7 platform coverage.
• Continuously optimize monitoring, alerting, and platform reliability processes.
• Demonstrate a "can do" attitude, with flexibility to work occasional overtime when incidents extend beyond normal working hours.

Profile

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in technical support, site reliability engineering (SRE), or platform operations.
• Strong knowledge of Linux/Unix and Windows environments.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI).
• Knowledge of scripting languages (Python, Bash, PowerShell).
• Knowledge of containerization & orchestration (Docker, Kubernetes).
• Experience with monitoring/logging tools (Prometheus, Grafana, Splunk, ELK, CloudWatch).
• Professional level of English (spoken and written), enabling effective communication across international teams.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work in a fast-paced, collaborative environment.

Preferred Skills (Good to Have)

• ITIL or incident management framework knowledge.
• Experience with API troubleshooting and integrations.
• Exposure to databases (SQL/NoSQL).
• Security awareness (authentication, encryption, access control).
• Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation

Job Offer

• Competitive salary in the range of £65000 to £90000.
• Fully remote role - UK based only

If you are passionate about technology and eager to make a difference as a Platform Support Engineer, we encourage you to apply today!