Regional Software Support Delivery Manager

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry.

Client Details

The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions and growing a strong reputation and driving a successful team within the West Midlands area.

Description

• Manage and coordinate and build regional software support teams to meet service delivery targets.
• Lead, Motivate and drive the team with strong leadership and motivation.
• Deliver high level customer service strategy to its B2B Client base.
• Ensure consistent, high-quality support for customers across all software platforms.
• Develop and implement strategies to improve operational efficiency.
• Collaborate with internal departments to align support services with business objectives.
• Monitor and report on performance metrics, identifying areas for improvement.
• Oversee resource allocation to ensure optimal service delivery.
• Act as a point of escalation for complex customer issues.

Profile

A successful Regional Software Support Delivery Manager should have:

• Proven experience in managing software support operations including customer related fields.
• Strong knowledge of the technology and telecoms industry.
• Exceptional leadership and team coordination skills.
• Exceptional customer service experience
• Ability to analyse performance data and implement improvements.
• Excellent communication and problem-solving abilities.
• Familiarity with software support tools and systems.
• A results-driven approach to achieving service excellence.
• Excellent leadership skills
• Hands on Manager that will drive the business by example

Job Offer

• Competitive daily rate- inside IR35 (DOE)
• Long term contract (12 -24 months)
• Hands on Leadership role
• Hybrid Opportunity