Service Reporting & Governance Manager

As a Service Reporting & Governance Manager in the Financial Services industry, you'll focus on designing and implementing service reporting and governance processes to keep technology operations running smoothly. Your role will involve ensuring compliance with standards, managing reporting frameworks, and supporting decision making with accurate data. In this role you will be responsible for the full design and prior experience is essential.

Client Details

A company in the Financial Services industry located in London.

Description

• Design, implement and continuously improve service governance frameworks.
• Define governance structures, reporting standards and escalation processes.
• Establish and maintain KPI, KRI and performance measurement frameworks.
• Define metric ownership, thresholds, targets and reporting methodologies.
• Develop executive dashboards, scorecards and management information packs.
• Produce weekly, monthly and quarterly reporting for senior stakeholders.
• Build and enhance reporting solutions using Power BI, ServiceNow and Excel.
• Analyse service performance data across incident, problem, change, capacity and availability management.
• Identify trends, risks, control weaknesses and service improvement opportunities.
• Facilitate governance forums, service reviews and performance meetings.
• Manage governance calendars, reporting cycles and action tracking.
• Support audit, risk, compliance and regulatory reporting requirements.
• Monitor remediation activities and provide progress reporting.
• Improve data quality, reporting consistency and governance effectiveness.
• Drive automation and efficiency across reporting and governance processes.
• Promote a data-driven culture and accountability across technology teams.

Profile

A successful Service Reporting & Governance Manager should have:

• Strong understanding of IT Service Management disciplines.
• Knowledge of Incident, Problem, Change, Capacity and Service Level Management.
• Experience designing and implementing governance frameworks.
• Proven experience defining KPI, KRI and operational performance models.
• Advanced Power BI, Excel and data visualisation skills.
• Experience producing executive-level reporting and management information.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Experience within technology operations, service management or production support functions.
• Understanding of operational resilience, technology risk and control frameworks.
• Knowledge of audit, compliance and regulatory reporting requirements.
• Experience using ServiceNow and related reporting platforms.
• Excellent stakeholder management, communication and influencing skills.
• Strong organisational skills and attention to detail.
• ITIL Foundation or equivalent certification preferred.
• Degree or equivalent professional experience.
• Power BI, Risk, Governance or Operational Resilience certifications desirable.

Job Offer

• Daily rate between £650 and £770, dependent on the level of experience.
• Temporary contract role in London.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.