Head of IT & Business Applications

About Our Client

This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers.

Job Description

• Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools).
• Vendor management, release coordination, Tier 1-3 application support
• Training, user support, franchise onboarding
• Align systems to evolving operational needs
• Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management
• Provide application enablement and integrations in support of ecommerce growth
• Evaluate and recommend new technologies to support growth and innovation.
• Ensure applications comply with GDPR, and industry standards.
• Identify inefficiencies and automate workflows across departments (sales, marketing, operations).
• Drive adoption of Digital tools amongst staff and ensure proper training

The Successful Applicant

A successful Head of IT Applications should have:

• Proven experience in managing IT applications within the retail industry.
• A strong background in software development, implementation, and optimisation.
• Knowledge of industry best practices and emerging technologies.
• Excellent leadership and project management skills.

The ability to communicate effectively with technical and non-technical stakeholders. A successful Head of IT Applications should have:

• Strong project management and change management skills
• Strategic thinking and business acumen
• Excellent communication and stakeholder engagement
• Analytical mindset with data driven decision making
• Deep understanding of customer journey mapping and UX
• 7+ years in business applications, IT management, or digital transformation
• Experience in beauty, wellness, retail, or hospitality industries preferred
• Proven track record of leading enterprise software implementations (e.g., CRM, ERP)
• Familiarity with SaaS platforms and cloud-based solutions

Tools & technology proficiency

• CRM
• ERP
• E-commerce: Shopify
• Power BI, Tableau, Google Analytics

What's on Offer

• Opportunities for professional growth and development.
• Pension
• Bonus
• Private Medical