1st/2nd Line IT Support Engineer
The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service.
Client Details
This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients.
Description
- Provide first and second-line IT support to internal and external users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Log and manage service requests using the company's ticketing system.
- Support the installation, configuration, and maintenance of IT equipment.
- Escalate complex technical issues to higher-level support when required.
- Assist in maintaining system documentation and user guides.
- Deliver remote and on-site IT support as necessary.
- Contribute to improving IT processes and customer satisfaction.
Profile
A successful 1st/2nd Line IT Support Engineer should have:
- Experience in troubleshooting and resolving technical issues in a support role.
- Familiarity with operating systems, network configurations, and IT hardware.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- A willingness to learn and adapt to new technologies.
- Relevant IT certifications or equivalent technical knowledge.
Job Offer
- Competitive salary ranging from 28,000 to 29,000 per annum.
- Hybrid working arrangement for improved work-life balance - 2 WFH days per week.
- Permanent position within a supportive and professional environment.
- Opportunity to work in the Technology & Telecoms industry in Birmingham.
- Excellent progression/development opportunities.
If you are passionate about IT support and are seeking a fulfilling role in Birmingham, apply now to join a team that values your skills and expertise.