1st line Support Coordinator
Our client is well-regarded for its commitment to delivering high-quality services to its customers. They are focused on providing a reliable and efficient customer experience supported by robust IT systems.
Client Details
I am working in partnership with this well known organisation to recruit for 1st Line Support member to provide essential technical support and maintain IT systems . The role is based in Newton-Le-Willows and requires a proactive individual with a keen interest in IT infrastructure.
Description
- Be the first point of contact for IT support and help resolve day-to-day issues quickly.
- Handle entry-level problems and escalate more complex issues to senior team members when needed.
- Take support calls from depots and drivers and provide clear, practical assistance.
- Mainly support drivers with issues related to in-house systems and applications.
- Help troubleshoot problems with returns processes and other operational systems.
- Assist with setting up devices, creating passwords, and getting users ready to work.
- Support a range of bespoke in-house applications and help resolve any issues that arise.
- Check and respond to support requests to ensure problems are dealt with promptly.
- Work with the team to keep systems reliable and running smoothly.
- Keep accurate records of issues, fixes, and processes.
- Follow company IT policies and guidelines.
Profile
- A desire to understand IT infrastructure, including hardware, software, and networks.
- Excellent communication skills, both written and verbal.
- Experience in providing technical support in a professional environment.
- Familiarity with service desk systems and ticketing processes.
- A proactive and organised approach to managing tasks and priorities.
- A passion for learning and keeping up with developments in IT.
Job Offer
- A competitive salary ranging from £25,000 to £28,000.
- Permanent position offering job stability.
- Supportive and professional working environment.
- Fantastic benefits package and on site parking.