2nd Line Support Engineer - Sutton Coldfield
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service.
Client Details
Our client is a leading player in the industrial / manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology.
Description
2nd Line Support Engineer - Sutton Coldfield
- Provide second level technical support to users, resolving issues and escalating where necessary.
- Monitor and maintain computer systems and networks.
- Perform troubleshooting to diagnose and resolve problems.
- Test and evaluate new technology.
- Ensure IT systems and software are kept up to date.
- Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk.
- Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed.
- Provide remote and desk-side support to end users.
- Support both business and IT projects.
- Assist in ensuring IT systems and processes are secure and aligned with best practice.
Profile
2nd Line Support Engineer - Sutton Coldfield
A successful 2nd Line Support should have:
- A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology.
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
- Working knowledge of Active Directory Users and Computers and of Azure, AD / Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams.
- Able to deploy and configure desktop OS and Office Software.
- Networking knowledge, TCP/IP, Wi-Fi, switches and patching.
- Strong problem-solving skills and a logical mind.
- Knowledge of network management and data backup/recovery.
- Familiarity with various operating systems and platforms.
- Attention to detail and high levels of accuracy.
Job Offer
2nd Line Support Engineer - Sutton Coldfield
- A competitive salary within the range of £24,000 - £30,000 per annum.
- Standard company benefits package.
- Opportunities for professional development and career progression within the industrial / manufacturing industry.
- Work in a supportive team environment.
If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
- Company
- Michael Page
- Location
- Sutton Coldfield, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £24000 - £30000/annum Company Benefits
- Posted
- Company
- Michael Page
- Location
- Sutton Coldfield, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £24000 - £30000/annum Company Benefits
- Posted