2nd Line Support Engineer - Sutton Coldfield

We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service.

Client Details

Our client is a leading player in the industrial / manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology.

Description

2nd Line Support Engineer - Sutton Coldfield

• Provide second level technical support to users, resolving issues and escalating where necessary.
• Monitor and maintain computer systems and networks.
• Perform troubleshooting to diagnose and resolve problems.
• Test and evaluate new technology.
• Ensure IT systems and software are kept up to date.
• Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk.
• Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed.
• Provide remote and desk-side support to end users.
• Support both business and IT projects.
• Assist in ensuring IT systems and processes are secure and aligned with best practice.

Profile

2nd Line Support Engineer - Sutton Coldfield

A successful 2nd Line Support should have:

• A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Working knowledge of Active Directory Users and Computers and of Azure, AD / Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams.
• Able to deploy and configure desktop OS and Office Software.
• Networking knowledge, TCP/IP, Wi-Fi, switches and patching.
• Strong problem-solving skills and a logical mind.
• Knowledge of network management and data backup/recovery.
• Familiarity with various operating systems and platforms.
• Attention to detail and high levels of accuracy.

Job Offer

2nd Line Support Engineer - Sutton Coldfield

• A competitive salary within the range of £24,000 - £30,000 per annum.
• Standard company benefits package.
• Opportunities for professional development and career progression within the industrial / manufacturing industry.
• Work in a supportive team environment.

If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.