Customer Service Advisor
The Customer Service Advisor role in the Technology & Telecoms industry involves providing exceptional support to customers, ensuring queries are resolved efficiently and effectively. Based in Horsham, this permanent position is ideal for individuals who excel in delivering high-quality service.
Client Details
The employer is a small-sized company within the Technology & Telecoms industry, known for its focus on innovation and delivering excellent customer solutions. With a dedicated team, they are committed to supporting their clients and fostering a professional environment.
Description
- Respond to customer inquiries via phone, email, and online platforms in a timely manner.
- Provide accurate information about products and services to customers.
- Resolve customer issues by liaising with internal departments, ensuring a smooth resolution process.
- Maintain detailed and accurate records of customer interactions and feedback.
- Identify opportunities to improve customer satisfaction and escalate as necessary.
- Support the sales team by providing necessary information and assistance.
- Ensure compliance with company policies and procedures during customer interactions.
- Proactively contribute to team goals and objectives.
Profile
- Strong communication and interpersonal skills to handle customer interactions effectively.
- Proficiency in using computer systems and relevant software.
- Ability to manage multiple tasks while maintaining attention to detail.
- A proactive approach to problem-solving and resolving customer concerns.
- Experience in a customer-facing role, preferably within the Technology & Telecoms sector.
- A customer-focused mindset with a commitment to delivering excellent service.
- Ability to work collaboratively as part of a team in a fast-paced environment.
- Must drive due to location
Job Offer
- Permanent position with opportunities for growth and development.
- On-site parking for added convenience.
- Supportive company culture within the Technology & Telecoms industry.