Customer Service Executive

As a Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.

Client Details

Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.

Description

Key responsibilities include:

• Handling inbound customer enquiries via phone and email
• Managing and resolving queries relating to telecoms services, billing, and accounts
• Supporting customers through the onboarding and installation process
• Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
• Maintaining accurate records on CRM systems
• Proactively following up with customers to ensure satisfaction and retention
• Identifying opportunities to upsell or introduce additional services where appropriate

Profile

We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.

You will ideally have:

• Previous experience in a Customer Service Executive, Advisor, or Account Support role
• Strong communication skills and the ability to build rapport quickly
• A proactive and solutions-focused approach to problem-solving
• Good attention to detail and organisational skills
• Experience working with CRM systems
• A team-focused mindset with a willingness to support colleagues

Experience in telecoms, tech, or a B2B environment would be advantageous but not essential.

Job Offer

• Salary of 28,000 - 32,000 depending on experience
• Clear progression opportunities into Account Management or senior customer roles
• Supportive, team-oriented office environment
• Full product and systems training
• 25 days holiday + bank holidays
• Company pension scheme
• On-site parking

If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today!