Digital Operations Lead

The Digital Operations Lead will play a pivotal role in managing and optimising digital platforms, ensuring seamless operations into this business. This position requires a detail-oriented professional with expertise in digital systems and operational efficiency.

Client Details

Our client is a rapidly evolving organisation focused on enhancing customer and retailer experiences across Europe. They are committed to digital innovation and operational excellence to drive growth and efficiency.

Description

• Manage and maintain digital platforms to ensure consistent performance and reliability.
• Oversee digital operations and implement strategies to enhance efficiency.
• Collaborate with cross-functional teams to align digital initiatives with business goals.
• Analyse operational data and provide actionable insights for process improvement.
• Ensure compliance with industry standards and best practices in digital operations.
• Support the development and deployment of new digital tools and technologies.
• Monitor key performance indicators to track the success of digital initiatives.
• Provide technical guidance and troubleshooting support for digital systems.

Profile

Mandatory

• 5+ years in a similar role
• Proven experience in marketing and sales operations, commercial platform management, or retailer enablement in a multi-market or European context
• Track record of managing system roll-outs combined with successful business change initiatives
• Deep knowledge of retailer operations, customer journeys, and lead management best practices
• Strong commercial focus with the ability to develop and drive business cases and measure impact
• Excellent stakeholder management skills, able to build relationships across markets, IT, and commercial teams
• Agile and delivery-oriented mindset, capable of navigating complex environments while maintaining momentum
• Collaborative approach with cultural sensitivity to work effectively across diverse teams and external partners

Desirable

• Experience establishing new operational functions or capabilities within complex organisations

Job Offer

• Competitive salary ranging from £74,000 to £82,000 based on experience.
• Hybrid working 3 days in the office/2 days at home.
• Comprehensive benefits package, including perks outlined in the job description.
• Opportunities to work within the business services industry in a medium-sized organisation.
• A permanent role offering stability and growth potential.
• A supportive and professional work environment focused on innovation.