Head of IT

The Head of IT will lead and manage the technology department, ensuring the delivery of effective IT services and infrastructure. This role requires a strong understanding operations and the ability to drive strategic IT initiatives in a Birmingham-based organisation.

Client Details

About us:

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.

We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

Our values:

We expect and support all CCW colleagues to embody and celebrate CCW's values through P ositive Energy, R espect for all, I nnovative spirit, D elivery of our promises and being E ngaged as one (PRIDE).

Description

• Oversee the IT department, ensuring smooth delivery of all technology services and infrastructure.
• Develop and implement IT strategies aligned with organisational goals.
• Manage IT budgets, ensuring cost-effective solutions and compliance with financial policies.
• Ensure the organisation's IT systems are secure, robust, and scalable.
• Lead and mentor a skilled IT team, fostering a culture of professional growth.
• Collaborate with stakeholders to identify and implement technology solutions that meet business needs.
• Monitor and evaluate emerging technologies to enhance operational efficiency.
• Ensure adherence to public sector regulations and data protection standards.

Profile

Essential Criteria

• Professional management qualification or equivalent experience.
• ITIL Foundation V4/5.
• Project Management experience.
• Supplier management experience.
• Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite).
• Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework).
• Strong understanding of ITSM processes.
• Excellent stakeholder management skills with ability to communicate at all technical levels.
• Excellent customer service skills.
• Strong problem solving and creativity skills.
• Strong strategic thinking skills.
• Ability to work with minimum supervision.
• Willingness to provide hands on support.
• Be prepared to work flexibly which may mean occasional evening/weekend work and travel.

Desirable Criteria

• ITIL Managing Professional v4.
• MS-102: Microsoft 365 Certified: Administrator Expert.
• Agile, Prince 2 Project Management.
• Budget management experience.
• Experience in working with SaaS, PaaS and IaaS solution providers
• Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc).
• Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud).
• Effective line management skills.
• Strong collaborative mindset and willingness to work across team boundaries.

Job Offer

• Competitive salary ranging from 55,000 to 68,000 per annum.
• A permanent position based in Birmingham with opportunities for career growth.
• Comprehensive benefits package to support your well-being.
• The chance to make a meaningful impact within the public sector.
• A collaborative work environment that values innovation and excellence.

If you are ready to take the next step in your career as a Head of IT, apply today to join this Birmingham-based public sector organisation.