IT Service Desk Analyst

• Michael Page Technology are proud to be partnered with an established government body as they continue to scale their in-house technology function.
• Due to ongoing growth, they are now recruiting for an experienced IT Service Desk Analyst to join the team, initially on a 3 month contract basis.

Client Details

• You will have the chance to join an award-winning government body, who have invested significantly into their in-house technology function at their Manchester headquarters.

Description

• Michael Page are proud to be partnered with a leading government body on the recruitment of an interim IT Service Desk Analyst role to join the team on an initial 3 month basis.
• You'll deliver a responsive, customer-focused service to staff across the organisation. Acting as a first point of contact, helping troubleshoot issues, and escalating where necessary.
• You'll work closely with colleagues to set clear expectations and provide practical guidance on using IT hardware, software, and services effectively.
• Support requests will be logged and managed accurately in the Service Desk system, following agreed processes and working collaboratively with wider IT teams to deliver a seamless service.
• Where possible, you'll resolve incidents and service requests directly, escalating only when necessary. You'll assess priority and impact, responding appropriately and escalating to the IT Manager, Service Support as required.
• The role also involves managing starters, leavers, and organisational changes, ensuring system access and permissions are kept up to date and fully authorised.
• With a strong understanding of IT services, you'll help users get the most from available tools and identify opportunities to improve service delivery.
• You'll liaise with external suppliers when needed, communicating clearly and courteously in plain English, all with the goal of delivering the highest quality IT support to end-users.
• The role will operate on a hybrid basis, with only 1-2 days per week required in the Manchester office.

Profile

As the successful candidate for the interim IT Service Desk Analyst role, you will have the following experience:

• A minimum of 1 years experience in a similar 1st Line / Helpdesk role
• Office365
• Windows 11
• Active Directory
• PC/laptop break-fix

Job Offer

• £110 - £120 per day.
• 3 month contract (likely extension).
• Significant hybrid working (Maximum 1-2 days on-site per week).